Trinity Claims is committed to delivering the highest standard of service to our customers. Our dealings with you should always be clear and easy to understand. However, we know that sometimes things go wrong, so we want to know if our service does not meet your expectations, and we’ll do our best to put it right.

We're so focused on making our service better that we treat an expression of dissatisfaction as a complaint, and will provide a response from our Customer Relations Department.

How to make a complaint

You can let us know you’re not happy in a few ways:

• By sending a message through our customer app
• By writing to:

  Customer Relations
  Trinity Claims
  PO Box 568
  Tonbridge
  Kent
  TN9 9LT

• By emailing us at customer.relations@trinityclaims.co.uk
• Or by phoning us on 0330 0600 633

We’ll need a few things from you to look into your complaint:

• Your contact details, including full name, address, postcode, phone number and email address (if you have one);
• Your contact preference – please let us know how you want us to contact you regarding your complaint;
• Your claim number (and type of policy). This will help us find your records;
• Details of what went wrong, in as much detail as you can. If you know the dates of your interactions with us, or key events which are relevant to your complaint, please include these in your complaint.