Desktop Surveyor

 Job details
Desktop Surveyor
Hours: 37.5 hours per week, Monday to Friday
Type: Full-time, Permanent
Start date: ASAP

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for an experienced Desktop Surveyor a to join our claims team

As Desktop Surveyor you will assist our policyholders with any building related queries relating to their claim and progress the claim as efficiently as possible. Provide technical support for the Claims Team and help build their understanding. Progress and finalise buildings insurance claims, this will include updating reserves, offering cash settlements, instructing contractors, and closing claims as required, and ensure decisions are clear and concise in all methods of communication to both our policyholders and suppliers.

Key accountabilities:

• To review non delegated surveyor reports and deliver claim decisions to policyholders.
• To review policyholder scope disputes and determine if valid and make the necessary adjustments and deliver the decision to the policyholder.
• To review decline disputes to ensure that the correct decision has been made in line with the terms of the policy and deliver the outcome to the policyholder.
• To validate our contractor scope estimates in line with our estimating software and policy conditions.
• Progress and update building insurance claims, including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
• Provide technical support to the claims team in respect of buildings damage.
• To liaise with policyholders and suppliers via the portal and phone.
• To assist with oversight of our surveyor network and contractors with regional technical surveyor and supply chain manager assistance.
• To undertake any individual or team task reasonably requested and in line with the company values.
• Ensure that the claim is progressed in a timely manner and moved to completion as quickly as possible.

Qualifications:

• Secondary education atleast 5 passes at GCSE level or equivalent including Maths and English.
• Qualifications in surveying such as HNC or similar desirable

Experience & Knowledge:

• A minimum of 10 years construction experience, trade background considered.
• Estimating/surveying experience is a requirement.

What will you get in return?

Competitive salary.
We pay £25 premium for great customer service, i.e, every 5* review received in their name on Google or Trust pilot.
We pay discretionary performance bonuses every May, which could be up to 10% of annual salary.
25 days holiday per annum + bank holidays.
We heavily invest in talent management.
Enhanced employer pension contribution scheme.
Access to Employee Assistance Programme.
Free use of company gym.
Free parking (based on a first come, first serve basis).
Free breakfast cereal in the office.
Birthday off work.
Life insurance scheme.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.

Please note, the closing date for this role is 30th April 2024.