Recovery Claims Handler

Job details
Recovery Claims Handler
Hours: 37.5 hours per week, Monday to Friday
Type: Full-time, Permanent
Start date: ASAP

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for a Recovery Claims Handler to join our Motor team.

As Recovery Claims Handler you will recover the maximum amount possible for our Insurer Clients where liability on a claim may be attributed to a third party. To maintain your portfolio in an efficient manner to ensure that you are working effectively and delivering market leading cost control and excellent customer service.

Key accountabilities:

• Pursue recovery of our Insurer Clients’ outlay where liability on a claim may be attributed to a third party.
• Provide guidance and direction to claims staff to ensure the recovery prospects on cases are safeguarded as far as possible
• Commence work on all larger value losses at an early stage to ensure work on the recovery aspect of the claims starts at the earliest opportunity, with particular emphasis on the legal recoverability of each claim.
• Review and prepare cases for panel solicitors to support litigation, dealing with cases in house where appropriate
• Ongoing case management of debts being pursued by solicitors, giving instructions within own level of authority or making recommendations to your Team Leader regarding matters outside own authority.
• Recommend discontinuation of recovery where there is little prospect if success
• Ensure that complaints are recorded on the complaints system in an accurate and timely manner.
• Pass all audits at 95% or above
• Provide excellent customer service
• Manage own workload including hitting KPIs with PH and non PH communication
• Plan and execute strategic initiatives to agreed timelines.
• Ensure a relevant level of technical understanding with continuous development and learning.
• To undertake any individual or team task or activity reasonably requested and in line with the company values

Experience / knowledge required:

• At least 2 years’ experience in a Customer Service role.
• At least 2 years’ experience in a motor claims role.
• Previous experience of working in insurance claims recovery

Qualifications required:       

•Secondary education or equivalent with demonstrable ability in numeracy skills and written English

What will you get in return?

• On-site gym
• Free breakfast (when working at the Tonbridge site)
• Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.

Please note, the closing date for this role is 30th April 2024.