Personal Injury Claims Handler

Job details
Personal Injury Claims Handler
Hours: 37.5 hours per week, Monday to Friday
Type: Full-time, Permanent
Start date: ASAP

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for an experienced Personal Injury Claims Handler to join our claims team.
As Personal Injury Claims Handler you will be handling and settling Motor Injury claims, managing closely to the fulfilment of each claim. You'll be assessing indemnity and investigating liability and quantum on our technical motor claims, ensuring that each claim is dealt with thoroughly to limit indemnity spend on litigated and non-litigated cases.

Key accountabilities:

• Assessing indemnity, investigating liability and quantum on motor claims, ensuring that each claim is dealt with thoroughly to limit indemnity spend.
• Communicating professionally to ensure our policy holders are treated fairly and the customer receives world class service in accordance with industry and company guidelines.
• Proactively managing a caseload ensuring that correspondence and tasks are dealt with in SLA's.
• Negotiating settlement of third party claims.
• Improve customer claims experience by identifying process/ control gaps in legal defence panel performance and agreeing relevant actions.
• Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates.
• Support cost, service, and process efficiency projects across the department, as well as participating in departmental projects.
• Maintain resilience and composure to remain positive under pressure and in changing circumstances.
• Demonstrate a desire to take ownership of your work and maintain excellent attention to detail.
• Undertake any individual or team task in line with company values.

Qualifications/ Experience required:

• Minimum 5 years' experience of handling technical personal injury claims.
• Excellent written and verbal communication skills.
• Must have proven track record of in dealing with fast-track and multi-track bodily injury claims, including liability disputes.
• Good knowledge of indemnity, liability and quantum issues.
• Experience using Official Injury Claims system.
• Good understanding of personal injury claims, advanced liability, fraud awareness, principles of indemnity, requirements under RTA and Article 75.
• Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills and written English.

What will you get in return?

• On-site gym
• Free breakfast (when working at the Tonbridge site)
• Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.

Please note, the closing date for this role is 30th April 2024.
To apply for this position please send your CV to Recruitment@trinityclaims.co.uk