Motor Engineering Coordinator

Job details
Motor Engineering Coordinator
Hours: 37.5 hours per week, Monday to Friday
Type: Full-time, Permanent
Start date: ASAP

Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut and we are determined to make customers' experience at difficult times better.

We have a strong focus on using technology to improve the customers journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.

We are looking for a Motor Engineering Coordinator to join our claims team.

As Motor Engineering Coordinator you will be providing our customers with a world-class claims service by ensuring that their claims are assessed quickly and where appropriate, settled in the shortest possible time in line with industry and company guidelines. You will be working within a team dealing with our policy holder who has suffered a loss following an incident involving their car and so you will be patient and empathetic. You will proactively manage our Policyholders/Third parties repairs throughout their journey.  You must be able to obtain all relevant information and record this accurately while providing the Policy Holder with excellent customer service and assistance.

Key accountabilities:

•Manage the repair journey from Instruction to Payment. Ensuring that each stage of the journey is monitored and managed appropriately to prevent delays. (Chasing estimates/ updates on repairs/ ensuring invoices received).

•Support inbound and outbound calls in relation to supplier claim queries for repair, total loss, invoicing, and recovery charges.

•Provide excellent customer service to our clients in relation to their repairs or Total loss journey. Communicating directly via phone and email.

•Provide prompt payments to our Approved Repairers and to Non- Approved repairers for their services.

•Negotiate and agree storage and recovery costs, ensuring there is no delay to the customer journey and mitigate costs.

•Maintain supplier relationships.

•Update MIAFTR records and support salvage clearance by removing personalised plates/ finance markers for prompt salvage disposal

•First time resolution of any complaints

•Compile documentation for the recovery pack on non-fault / split claims.

•To include repair/ inherited charges/ recovery and storage/ fees

Experience / knowledge required:

•At least 2 years’ experience in a Customer Service role

•Good working knowledge of motor vehicle construction and modern repair techniques is desirable.

•Motor Claims knowledge including a basic understanding of insurance principles is desirable.

•Good working knowledge of computerised damage estimating systems, including Audatex is desirable.

Qualifications required:       

•Secondary education or equivalent with demonstrable ability in numeracy skills and written English

What will you get in return?

• On-site gym
• Free breakfast (when working at the Tonbridge site)
• Discretionary performance-based bonuses paid every May, which could be up to 10% of your annual salary.
• Cost of Living salary review every October.
• 5* review premium of £25 per review.
• Employee of the month & employee of the year awards.
• Refer a Friend bonus of £750 per placement.
• We have 25 days of holiday a year, plus Bank Holidays.
• Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
• 1 fully paid charity day a year.
• Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
• Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
• Eye test vouchers
• Enhances pension contribution: up to 2 years of service – 3%. 2 years to 5 years of service – 4%, 5 years of service – 5% employer contribution.
• Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.

We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.

If this sounds like the role for you, apply today to be considered for this opportunity and a member of our recruitment team will get back to you.

Please note, the closing date for this role is 30th April 2024.