Fire and Theft Claims Handler

We are looking a Fire and Theft Claims Handler with a keen eye for detail and a flair for investigation skills to join our Motor team. The key purpose of this role is to deal with fire and theft claims as efficiently as possible, utilising your knowledge to ensure correct indemnity decisions are made. You will be confident in dealing with customers at the telephone and conducting interviews this way in order to establish the bona fides of the claims presented.

Key accountabilities: • Process fire and theft claims in line with existing claims philosophy. • Ensure that DPA, TCF and any other regulatory requirements are adhered to. • Liaise with internal support team and external suppliers to ensure delivery of excellent customer service. • Answer inbound calls from customers and representatives in a professional manner, answering queries, complaints and providing updates on claims. • Be able to identify potential third party claims exposure in theft claims, specifically where stolen vehicles may be recovered damaged. • Identity suspicious claims and flag them to the Fraud Investigation Team. • Ensure that complaints are recorded on the complaints system in an accurate and timely manner. • Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPIs and SLAs. • Plan and execute strategic initiatives to agreed timelines. • Ensure a relevant level of technical understanding with continuous development and learning. • To undertake any individual or team task or activity reasonably requested and in line with the company values.

Experience / knowledge required: • Minimum 12 months experience as a Motor Claims Handler.

Qualifications: • Secondary education or equivalent with demonstrable ability in numeracy skills and written English.